Virtual Visit

How it works

A virtual visit is a great way for you to be seen by your provider from the comfort and safety of your own home. Please note not all appointments can be virtual. Our office staff can discuss with you whether or not your appointment is able to be done via a virtual visit.  You MUST have a smart device in order to do a virtual visit.

DCND uses a HIPAA compliant platform called Beam Health.

Step 1

The patient registers at The patient must be registered before their appointment date in order to be seen by a doctor virtually. A valid mobile phone number must be entered at the time of registration. The phone number used to register must be linked to a smart device with video capabilities such as an iPhone, iPad, or an Android.

Step 2

On the day of the patient’s appointment, a member of our clinical team will call you ahead of your appointment time.  They will get you checked in, verify your demographics, collect insurance information and review your medications and history, just as if you were in the office to see the provider. They will confirm that you have indeed registered on our website for the virtual visit.  Finally, they will remind you what to expect when the provider is ready to start the virtual visit.

Step 3

When the provider is ready to start the virtual visit (around your appointment time), he/she will send you a text message with a secure link to a HIPAA compliant video chat. This text message will come from a (315) area code.  All you do is click the link or copy and paste it into your browser. You will be prompted to enable video and audio on your device.  Once you have clicked on the link and enabled video and audio, you will be connected to the provider to start your visit.

If patients have trouble seeing the video consult, they should first ensure they have a strong internet connection (WiFi or data) and then ensure that their security settings allow their phone camera and microphone have access to their smartphone web browser (ie Chrome or Safari)

  • Safari:  menu > System Preferences, click Security & Privacy, then click Privacy. Select Microphone and camera. Select the checkbox next to an app to allow it to access the microphone.

Step 4

The virtual visit will be billed just like any other visit except it will be billed as “telemedicine” instead of “in office”.  If you have questions regarding what your insurance will cover, please contact them directly.